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Position Details
Reference Number 57581
Position Title Quality Systems and Complaints Manager
Employment Status Permanent Full Time
Entity Murrumbidgee Local Health District
Geographical Location Albury, Site negotiable, Wagga Wagga
Award Classification Health Managers (State) Award - Health Mgr Lvl 3
Salary - $95,509.00
Number of FTE 1.00
Purpose of Position

Clinical Governance is a MLHD Executive Portfolio responsible for establishing, directing, managing, evaluating, initiating and implementing patient safety and clinical quality systems, and for the promotion and support of clinical excellence within the District Health Service. Clinical Governance provides high level expert advice to the Chief Executive and Board, working collaboratively with other members of the MLHD Executive and Health staff. Clinical Governance develops and maintains effective relationships with Ministry of Health, other Health Districts, the Clinical Excellence Commission and external agencies in their quality and safety endeavours. Clinical Governance is a District-wide multidisciplinary department that incorporates core staff with expertise and knowledge in this field.


This position is responsible for leadership in best practice with regard to quality standards across the MLHD. The primary focus is the identification, investigation and response to consumer complaints and the management and monitoring of the  Incident Information Management System (IIMS), the  Quality Systems Assessment (QSA)and Collaborating Hospitals Audit of Surgical Mortality (CHASM) programs within the MLHD.


Only staff within the Murrumbidgee and Southern NSW Local Health Districts are eligible to apply.


The position will be located within the MLHD.


This is a Permanent Full Time position and classified as a Health Manager Level 3.

Selection Criteria 1. Relevant tertiary qualifications or equivalent experience; and a commitment to ongoing professional development

2. Extensive recent experience and proven record of achievement at a senior level in leadership and project management and the effective development, implementation and monitoring of clinical standards and quality systems

3. Demonstrated understanding of and experience in the assessment, investigation, and management of serious complaints.

4. Demonstrated high level interpersonal and written communication skills with the capacity to develop, monitor and reach appropriate outcomes against standards and prepare comprehensive reports and strategic directions documents, engage consult and negotiate effectively with a range of internal and external stakeholders in order to secure satisfactory outcomes for the MLHD

5. Demonstrated knowledge and experience in the use of complex software solutions and systems, with analytical skills both qualitative and quantitative.

6. Proven ability in coaching and education of others and highly efficient time management skills, the capacity to successfully manage competing priorities and meet deadlines

7. Demonstrated knowledge of the relevant legislation policy and practice relating to health service delivery, familiarity with the Code of Conduct, confidentiality, privacy legislation and sourcing of information.

8. Ability to travel long distances for work and the holder of a current drivers licence
This position requires a Working With Children Check (WWCC) issued by the Office of the Children's Guardian. For more information on how to apply for the clearance, please visit the Office of the Children's Guardian website www.kidsguardian.nsw.gov.au/Working-with-children/working-with-children-check
Contact Person Ken Hampson (DCG)
Contact Number 0417658337
Contact Email ken.hampson@gsahs.health.nsw.gov.au
Closing Date 20/12/2011
Supporting Documents
Position Description click here to view
Application Guide click here to view