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Position Details
Reference Number 128313
Position Title Chief Information Officer
Employment Status Permanent Full Time
Entity Southern NSW Local Health District
Geographical Location Site negotiable
Award Classification Health Managers - Health Mgr Lvl 5
Salary $60.78 - $68.16
Number of FTE 1.00
Purpose of Position

The Chief Information Officer (CIO) will provide technology vision and leadership in the development and implementation of the affiliate-wide information technology (IT) program across the Southern NSW LHD Local Health Districts. 


The CIO will lead the planning and implementation of enterprise information systems to support both distributed and centralized clinical and business operations and achieve more effective and cost beneficial enterprise-wide IT operations. 


Additionally, the CIO:


  • Provides strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the health care Districts.  
  • Facilitates communication between staff, management, vendors, and other technology resources within the organization.
  • Oversees the computer operations support services relation to management information system, including local area networks and wide-area networks. 
  • Responsible for the management of multiple information and communications systems and projects, including video, voice, data, imaging, and office automation. 
  • Designs, implements, and evaluates the systems that support end users in the productive use of computer hardware and software.
  • Develops and implements user-training programs
  • Oversees and evaluates system security and back up procedures. Supervises the Network Administrator


Manages the implementation of new District information systems, as needed. 





  • Approves, coordinates and controls all projects related to selection, acquisition, development and installation of major information systems for the District. Provides advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems. Evaluates systems to measure their success.
  • Reviews all hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate.
  • Develops and maintains corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems.
  • Develops, when possible, master purchase or lease agreements for hardware, software, maintenance and telecommunication services.
  • Develops and monitors the approved annual operating and capital budgets for information and technology systems.
  • Maintains contact with IT suppliers and maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels. Evaluates alternatives, performs appropriate cost benefit analysis, and recommends solutions that maximize effectiveness and minimize costs commensurate with acceptable risks.
  • Manages relationships with vendors for sales, service and support of all information systems and technology. Maintains problem logs, documenting system errors or defects. Serves as the primary contact to software, hardware and network-related vendors, consultants, and partners.




  • Responsible for the vision and planning process that will regularly evaluate existing technology, information systems, and staffing, research new solutions and technologies and recommend changes.
  • Responsible for planning, development, evaluation, coordination and management of the information and technology systems for the affiliate. This includes telephones, data imaging, practice management systems, and office automation.
  • Develops and enforces policy and procedures to ensure the protection of the affiliate’s IT assets and the integrity, security and privacy if information entrusted to or maintained by the affiliate.
  • Oversees the linkage between external technology systems (e.g. government, vendors and other health care organizations) and the affiliate’s IT resources; including systems for electronic data exchange.
  • Recommend changes to software applications based on analysis of their impact to all users requirements.

Gather and analyze changing requirements of users and develop effective and feasible ways to satisfy user requirements.






  • Promotes and oversees relationships between the health care network’s IT resources and external entities (e.g., government, vendors, researchers, and other health care organizations).
  • Ensures that all information systems and networks operate according to internal standards, external accrediting agency standards, regulatory agencies and legal requirements
  • Develops and maintains the systems architecture, defining standards and protocols for data exchange, communications, software and interconnection of health care network information systems.
  • Coordinates and manages reporting needs and data analysis for the affiliate. Ensures that the gathering, processing, distribution and use of pertinent information required by management to make decisions occur in a timely, accurate and cost effective manner.
  • Manages the system that provides training and support to end users.
  • Ensures that data systems are capable of provision of all patient data and statistics as required by Federal, state and local agencies. Supports the development of patient reports as requested.
  • Develop and maintain system recovery plan in the event of power failure, damage to system, etc.
  • Facilitate correction of any system failures, contact point for computer problems.
  • Oversee the development, maintenance, and communication of systems documentation, policies, and procedures.





  • Supervises the development and maintenance of user documentation, including complete user manuals, FAQs and help files.
  • Communicates IS/IT plans, policies and technology trends throughout the organization, including management groups and professional staff
  • Develop, implement and maintain comprehensive user training program. Provide directly or arrange new user training and advanced training for existing users.
  • Update documentation and on-line help facilities.




  • Manage (and or oversee) all Human Resource aspects of the Information Services Unit including:
    • Recruit, train, supervise and evaluate direct (organisational) reporting managers via Ministry policy; and
    • Assure that the duties and roles assigned to the direct reporting managers are achieved through the LHD performance management system
    • Develop the capacity of the direct reporting managers in line with LHD succession management philosophy

This is a Permanent Full Time position, working 40 hours per week, and classified as Health Service Manager Level 5. This position is site negotiable at either Goulburn, Queanbeyan, Wagga Wagga or Albury and is a hosted service currently managed by Murrumbidgee Local Health District.


To ensure that your application is accepted for this position all the Selection Criteria must be responded to in detail.  Failure to do so will result in your application not being considered.  Further details can be obtained by contacting the person identified below.



Selection Criteria A bachelor's degree in Computer Science, Business Administration or a related field or equivalent experience is essential. A Master’s degree in Health/Hospital Administration, Public Health, or Business Administration, or related field is highly desirable.

Experience with increasing responsibilities for management and support of healthcare information systems and information technology, direct management of a major IT operation is preferred. Significant experience in a health care setting is desirable, specifically in technology and information systems planning to support business goals.

Experience in both shared and outsourced solutions, as well as support of in-house information and communication systems in a multi-site client-server environment. Specific experience with practice management, financial management and clinical management information systems is a plus.

Comprehensive knowledge and experience in:
Data processing methods and procedures, and computer software systems
- Business office operations as it pertains to third party billing and reimbursement activities in a managed care environment
- Systems design and development process, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation, evaluation and operational management
- Business process analysis and redesign
- Design, management, and operation of managed IT systems

Proven skills and experience in:
Negotiating with vendors, contractors, and others.
Budget preparation and monitoring.
Planning and organizing.
Management and leadership.

Demonstrated excellent interpersonal, communication, consultation and negotiation skills and demonstrated ability to develop, maintain and refine strategic relationships whilst:

Evidence of a current class C driver’s license. Ability and willingness to travel for work purposes. This may involve driving long distances and may extend to overnight stays as required.
Contact Person Mr Richard McClelland (Director Executive Services)
Contact Number 0260237165
Contact Email richard.mcclelland@gsahs.health.nsw.gov.au
Closing Date 02/04/2013
Supporting Documents
Position Description click here to view
Application Guide click here to view